Anyone experiencing a power cut should:
- Visit www.ukpowernetworks.co.uk/powercut and type in their postcode to view our live power cut map, with details of individual power cuts
- Call 105 free of charge to speak to our customer service team, report a power cut or damage to the electricity network
- Tweet @UKPowerNetworks to report a power cut or to receive updates
- Visit www.ukpowernetworks.co.uk for the latest updates
We advise people to stay clear of power lines and report damaged power lines immediately by calling 105 free from either a landline or a mobile phone. If they see electricity lines that are down or causing significant risk to the public they should call 999.
We provide extra help to customers on our Priority Service Register during a power cut. Households with older or disabled people, those with children under five, or where someone uses medical or mobility equipment that requires electricity as well as other reasons can join the register. You can find out more information about our Priority Service on our website: ukpowernetworks.co.uk/priority .