Power Cuts (and Vulnerable Customers)

Since September 6th 2016 a new national phone number “105” was launched by electricity network operators for customers to call should they need to report or get information about a power cut in their area. 

Key points to note about this service are:

• Dialling 105 will put customers through to their local electricity network operator – the company that manages the cables, power lines and substations that deliver electricity into homes and businesses in their area.
• 105 is just one of the ways that customers can contact their electricity network operator. They can also contact them by phone or via their website, and most network operators are on social media too.
• 105 is a free service for people in England, Scotland and Wales.
• Customers can call 105 no matter who they choose to buy electricity from.
• Customers can also call 105 if they spot damage to electricity power lines and substations that could put anyone in danger. If there’s a serious immediate risk, they should call the emergency services too.

A consumer awareness campaign will run from September through to next spring.

Vulnerable customers who would like to sign up to thePriority Services Register can still call 0800 169 9970, email psr@ukpowernetworks.co.uk or apply online at www.ukpowernetworks.co.uk/priority